RECRUITMENT FOR THE POST OF CSR IN CLERICAL GRADE – 2018
| Important Events | Dates |
| Commencement of on-line registration of application | 21/02/2018 |
| Closure of registration of application | 28/02/2018 |
| Closure for editing application details | 28/02/2018 |
| Last date for printing your application | 15/03/2018 |
| Online Fee Payment | 21/02/2018 to 28/02/2018 |
Application fee: Rs. 600/- (Non refundable)
Candidates need to apply online only from February 21, 2018 to February 28, 2018 and no other mode of application will be accepted.
How to Apply?
The detailed Guidelines / Procedure are as follows:
A. Online Application Registration
B. Online Payment of Fees
C. Photograph and Signature Upload
ONLINE APPLICATION
Application fee: Rs. 600/- (Non refundable)
1. The process of online application form and payment towards recruitment application fees can be made from February 21, 2018 to February 28, 2018.
2. The payment can be made by using Debit Cards (RuPay/Visa/MasterCard/Maestro), Credit Cards, Internet Banking, IMPS, Cash Cards/ Mobile Wallets by providing information as asked on the screen. No other means/mode of fee payment is acceptable.
3. Before registering their applications on the website, candidates should possess a valid e-mail id. In case, the candidate does not have a valid e-mail id, he/ she will have to create a new email id before applying online. Please note that all future correspondence will be communicated to this e-mail id only.
4. Candidates should carefully fill in the details in the Online Application at the appropriate places very carefully. Candidates are advised to verify every field filled in the application. The name of the candidate should be spelt correctly in the application as it appears in the Certificate/Marksheets/identity proof & PAN Card.
5. Candidates are first required to go to the “Careers” section in the Bank’s website and then click “Recruitment for the post of Customer Service Representative (CSR in Clerical Cadre) 2018-2019”. Then click on the option "APPLY ONLINE" which will open a new screen.
6. To register application, choose the tab "Click here for New Registration" and enter Name, Contact details and email-id. A Provisional Registration Number and Password will be generated by the system and displayed on the screen. Candidate should note down the Provisional Registration Number and Password. An Email & SMS indicating the Provisional Registration number and Password will also be sent.
7. In case the candidate is unable to complete the application form in one go, he / she can save the data already entered by choosing "SAVE AND NEXT" tab. Prior to submission of the online application candidates are advised to use the "SAVE AND NEXT" facility to verify the details in the online application form and modify the same if required.
8. Candidates are advised to carefully fill and verify the details filled in the online application themselves as no change will be possible/ entertained after clicking the FINAL SUBMIT BUTTON.
9. Name of the candidate or name of his /her Father/ Husband etc. should be spelt correctly in the application as it appears in the identity proof/ certificates/ mark sheets. Any change/alteration found may disqualify the candidature.
10. Validate your details and Save your application by clicking the 'VALIDATE YOUR DETAILS' and 'SAVE & NEXT' button.
11. Candidates can proceed to upload Photo & Signature as per the specifications given in the Guidelines for Scanning and Upload of Photograph and Signature detailed under point "C ".
12. Candidates can proceed to fill other details of the Application Form.
13. Click on the Preview Tab to preview and verify the entire application form before FINAL SUBMIT.
14. Modify details, if required, and click on 'FINAL SUBMIT' only after verifying and ensuring that the photograph, signature uploaded and other details filled by you are correct.
15. Click on 'PAYMENT' Tab and proceed for payment.
16. Click on 'SUBMIT' button.
After Final Submission of the online application, candidates are required to immediately take a printout of the online application using the above registration number and password. The printout of application form is mandatorily required to be submitted at the time of interview. DO NOT SEND THE APPLICATION FORM TO THE BANK.
B. PAYMENT OF FEES – ONLINE MODE:
Application fee: Rs. 600/- (Non refundable)
1. The application form is integrated with the payment gateway and the payment process can be completed by following the instructions.
2. The payment can be made by using Debit Cards (RuPay/Visa/MasterCard/Maestro), Credit Cards, Internet Banking, IMPS, Cash Cards/ Mobile Wallets by providing information as asked on the screen.
3. After submitting your payment information in the online application form, PLEASE WAIT FOR THE INTIMATION FROM THE SERVER. DO NOT PRESS BACK OR REFRESH BUTTON IN ORDER TO AVOID DOUBLE CHARGE.
4. On successful completion of the transaction, an e-Receipt will be generated.
5. Non-generation of 'e-Receipt' indicates PAYMENT FAILURE. On failure of payment, candidates are advised to login again using their Provisional Registration Number and Password and repeat the process of payment.
6. Candidates are required to take a printout of the e-Receipt and online Application Form containing fee details. Please note that if the same cannot be generated, online transaction may not have been successful.
7. For Credit Card users: All charges are listed in Indian Rupee. If you use a non-Indian credit card, your bank will convert to your local currency, based on prevailing exchange rates.
8. To ensure the security of your data, please close the browser window once your transaction is completed.
9. There is facility to print application form containing fee details after payment of fees.
C. PHOTOGRAPH & SIGNATURE SCAN AND UPLOAD
In case the face in the photograph or the signature is unclear, the application may be rejected.
Candidate may edit the application and re-upload the photograph/ the signature in such case.
Photograph Image:
Photograph must be a recent passport size colour picture.
The picture should be in colour, against a light-coloured, preferably white, background.
Look straight at the camera with a relaxed face.
If the picture is taken on a sunny day, have the sun behind you, or place yourself in the shade, so that you are not squinting and there are no harsh shadows.
If you have to use flash, ensure there's no "red-eye".
If you wear glasses make sure that there are no reflections and your eyes can be clearly seen.
Caps, hats and dark glasses are not acceptable. Religious headwear is allowed but it must not cover your face.
Dimensions 200 x 230 pixels (preferred).
Size of file should be between 20kb-50kb.
Ensure that the size of the scanned image is not more than 50KB. If the size of the file is more than 50KB, then adjust the settings of the scanner such as the DPI resolution, no. of colours etc., during the process of scanning.
If the photo is not uploaded at the place of photo, admission for examination will be rejected/denied. Candidate himself/herself will be responsible for the same.
Candidate must ensure that photo to be uploaded is of required size and the face should be clearly visible.
Signature Image:
The applicant has to sign on white paper with Black Ink pen.
The signature must be signed only by the applicant and not by any other person.
The Applicant’s signature obtained on the call letter and attendance sheet at the time of the examination should match the uploaded signature. In case of mismatch, the candidate may be disqualified.
Dimensions 140 x 60 pixels (preferred).
Size of file should be between 10kb —20kb.
Ensure that the size of the scanned image is not more than 20KB.
Candidates should ensure that the signature uploaded is clearly visible.
Scanning the Photograph & Signature:
Set the scanner resolution to a minimum of 200 dpi (dots per inch).
Set Colour to True Colour.
File Size as specified above.
Crop the image in the scanner to the edge of the photograph/signature, then use the upload editor to crop the image to the final size (as specified above).
The image file should be JPG or JPEG format. An example file name is: image01.jpg or image01.jpeg Image dimensions can be checked by listing the folder files or moving the mouse over the file image icon.
Candidates using MS Windows/MS Office can easily obtain photo and signature in .jpeg format not exceeding 50KB & 20KB respectively by using MS Paint or MS Office Picture Manager. Scanned photograph and signature in any format can be saved in .jpg format by using 'Save As' option in the File menu and size can be reduced below 50KB (photograph) & 20KB (signature) by using crop and then resize option [Please see point (i) & (ii) above for the pixel size] in the 'Image' menu. Similar options are available in other photo editor also.
If the file size and format are not as prescribed, an error message will be displayed.
While filling in the Online Application Form the candidate will be provided with a link to upload his photograph and signature.
Procedure for Uploading the Photograph and Signature
There will be two separate links for uploading Photograph and Signature.
Click on the respective link "Upload Photograph / Signature".
Browse & Select the location where the Scanned Photo/ Signature file has been saved.
Select the file by clicking on it.
Click the 'Upload' button
Candidate should also ensure that photo is uploaded at the place of photo and signature is uploaded at the place of signature.
If photo in place of photo and signature in place of signature is not uploaded properly, candidate will not be allowed to appear for the exam.
Frequently Asked Questions: For On-Line Registration Process
1. What should I do if there is lot of delay in accessing the page?
Speed for Registration of On-Line Application on Internet, is based on various factors like Internet Speed, large number of applicants trying to register the application at the same time etc. Therefore if you are not able to get the pages for registration immediately, please retry after a gap of 15 minutes or during off-peak hours in the night.
2. How do I know that my application is registered?
Successful Registration is indicated by the Page displayed after clicking the Submit Button indicating the generated "REGISTRATION NO." and "PASSWORD". Please note down the same carefully and preserve it. If you do not preserve it, you will not be able to Re-Print the Application and download the Call Letter, results etc
3. I did not receive the email intimation for registration of my application?
"REGISTRATION NO." and "PASSWORD" are also sent by auto-response Confirmation emails. Delivery of these emails purely depends upon the correctness of E-Mail ID provided, Policy of your E- Mail Service Provider to accept and Divert such emails under Bulk or Spam Mails or bounce back such mails without accepting it due to heavy number of emails generated by our Applications. In case of Govt./official /company Email Ids, delivery is controlled by your Company Policies. Therefore, please do not expect replies from us, if you do not receive such confirmation / auto-response Emails.
4. How do I re-confirm that my application is saved?
In case of doubt about the successful Registration, candidates are advised to visit the Page for Re-Print of Application / e-Receipt, generate the Printout and preserve the soft copy and hard copy (printout) of the Application.
5. I got Blank / Zero Registration No. after submission of application on-line?
In rare cases Candidates may get Zero (0) Registration No. with valid Password. Candidates are advised to Re-Register the Application and check the Printout through Re-Print Application.
6. After filling up the complete form, I got Blank Screen / Internet got disconnected / My PC closed / hanged / shutdown. Is my application saved / registered?
Please refer to Point No.4. If you do not get the application printout / e-Receipt through Re- Print option, your application is not saved. Please re-apply.
7. I did not receive the acknowledgement / reply to my email communication?
"Reply to" Email Id for the Application is created for the convenience of the Candidates for genuine communications. Please do not use this address to send back the emails for "Acknowledgment",
"Vacation Mail", "Friendship Offers", "Sales Offers" etc. Our Email Server is configured to delete such emails automatically.
8. What details should I retain while replying to auto-response emails?
While writing back by replying the confirmation emails for genuine problem, please retain the text containing "REGISTRATION NO." and "PASSWORD" details on the email.
9. What details should I provide while writing for the problem?
Please do not forget to provide following details while writing to us: (1) REGISTRATION NO. (2) MOBILE NO. (3) EMAIL ID as entered in application. In case of application failure or any error message, we would like to have the screenshot of the error in JPG, GIF format or as MS Word file. Additionally, you may provide the PC Details including the Operating System (like Windows XP, Vista, Linux etc.) & Internet Browser & version (like Internet Explorer 6.0, Mozilla 3.0, Firefox 3.5 etc.) used.
10. I want to change / correct the details I entered in the Application?
Prior to submission of the online application, please choose the 'EDIT' option to correct the details. Please remember to take fresh print out after modifying any details. Candidate should note that the data entered cannot be modified after finally submitting the application.
"In case you face any difficulty in online registration or if you haven't received auto response mail within 24 hours, I inform us by clicking on the link under the heading “Candidate Grievance Lodging and Redressal Mechanism” on IBPS official website i.e. www.ibps.in. giving following specific details to enable us to provide quick resolution of the error encountered by you - (a) Registration Number (b) Name of the Bank (c) Name of the Post applied for (d) Your Email Id (e) Your contact telephone number (preferably your Mobile no) (f) Your Operating System Windows XP SP2 or Linux ( with Version number) (g) Browser with its version number (h) Whether java script is enabled (i) Copy of Exact Text of error message you encounter.
Please make one more attempt from any other PC with either Internet Explorer (9 or above), Mozilla Firefox 20 or above, Google chrome 30 or above. with java script enabled before filing the report with our help desk."
